Privacy Policy

1. Information We Collect

Beyond Clean Cleaning Services ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Request a quote or book our services
• Create an account on our website
• Contact us for customer support
• Subscribe to our newsletter or promotional communications
• Participate in surveys or feedback forms

This information may include your name, email address, phone number, home address, payment information, and details about your cleaning preferences and requirements.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To our trusted service providers who assist in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or acquisition

Any third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Background checks for all employees with access to customer data
• Secure payment processing through trusted third-party providers

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

We may also use third-party analytics services like Google Analytics to help us understand how our website is used.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. SMS & Text Message Communications

By providing your mobile phone number, you consent to receive text messages from Beyond Clean Cleaning Service regarding booking confirmations, appointment reminders, technician assignments, and service updates. Message frequency varies based on your booking activity. Standard message and data rates may apply.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Your phone number is used solely for Beyond Clean Cleaning Service communications. You may opt-out at any time by replying STOP to any message. For help, reply HELP or contact us at (240) 885-5886.

We do not sell, rent, or share your personal information, including SMS consent, with third parties for their marketing purposes. We use Twilio as our SMS service provider solely to deliver messages on our behalf. Twilio is contractually obligated to keep your information confidential and use it only for sending our service messages. We comply with all applicable telecommunications regulations including TCPA (Telephone Consumer Protection Act) and obtain express written consent before sending any text messages.

All SMS communications are transactional in nature, directly related to your bookings and service requests. We never send unsolicited marketing messages or share your contact information with outside companies.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Phone: (240) 885-5886
Email: info@beyondcleanmd.com
Website: beyondcleandmv.com

We will respond to your inquiry within 30 days.