Last updated: December 2024
By accessing and using Beyond Clean Cleaning Services ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Beyond Clean provides professional residential and commercial cleaning services in the DMV area (Washington DC, Maryland, Virginia). Our services include but are not limited to:
All bookings must be made through our website or by phone. We require at least 24 hours notice for scheduling services. Same-day bookings may be available but are subject to availability and additional fees.
Customers must provide accurate information about their property size, condition, and any special requirements during booking to ensure proper service delivery and pricing.
Payment is due upon completion of services. We accept credit and debit cards only. All prices are subject to change without notice, but any changes will not affect bookings already confirmed.
For recurring services, payment will be automatically charged to the provided payment method after each cleaning session.
Customers may cancel or reschedule appointments with at least 24 hours notice without penalty. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee of up to 50% of the service cost.
For recurring services, customers may pause or cancel their service at any time with proper notice.
Customers must provide safe and reasonable access to all areas to be cleaned. This includes providing keys, alarm codes, or being present during the service. We are not responsible for delays or inability to complete services due to access issues.
All team members are background-checked, bonded, and insured. We maintain strict confidentiality regarding customer information and property access details.
Beyond Clean is fully insured and bonded. We maintain comprehensive liability insurance to protect both our customers and our business. In the unlikely event of damage or loss, customers must report incidents within 24 hours of service completion.
Our liability is limited to the cost of the cleaning service provided. We are not responsible for pre-existing damage, wear and tear, or damage to items that are inherently fragile or valuable unless specifically noted and agreed upon in writing.
Customers are responsible for:
We stand behind our work with a 24-hour satisfaction guarantee. If you are not completely satisfied with our service, please contact us within 24 hours, and we will return to address any concerns at no additional charge.
Beyond Clean reserves the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
For questions about these Terms and Conditions, please contact us at:
Phone: (240) 885-5886
Email: info@beyondcleanmd.com
Website: beyondcleandmv.com